FAQs – Ice Machine Parts

Frequently Asked Questions for Importers, Distributors, Repair Shop Owner

How is packaging handled?
Standard export carton packaging. We can provide custom packaging to prevent damage during transport...
What shipping terms do you support?
EXW, FOB, CIF, DDU, DDP are all available. We can also ship to your forwarder.
Which ports do you ship from?
We ship mainly from Ningbo & Shanghai, China.
Can you customize specifications?
For certain components like valves, timers, sensors, and motors, we can adjust specifications based on...
How long is the lead time?
In-stock items: 5–7 working days Bulk production orders: 15–25 working days
Do you keep items in stock?
Most standard components are in stock for fast delivery. Custom parts require production time.
Can I order samples?
Yes, samples are available. Sample cost and shipping fee apply, and will be deducted from your bulk order.
Do you offer wholesale or tiered pricing?
Yes. We offer discounted tiered pricing based on order volume for distributors and importers.
What’s your minimum order quantity (MOQ)?
MOQ is flexible. We support trial orders for testing and market verification.
What is your warranty policy?
We provide a 12-month warranty against manufacturing defects. Defective parts will be replaced or refunded.
What certifications do your parts have?
Our electronic and mechanical components typically include CE, RoHS and other safety certifications. Test reports are available for bulk orders.
Are these original OEM parts?
We supply high-quality aftermarket replacement parts with equivalent performance and durability to OEM parts, at a more competitive cost,in order to save your money.
Are these parts universal or model-specific?
Most are direct aftermarket replacements with the same dimensions, connectors, and mounting holes. Some are universal for common ice maker types. We will confirm fitment before ordering.
Which brands and models do your parts fit?
Our parts are designed to replace and fit most commercial ice machine brands including Manitowoc, Brema, Scotsman, Ice-O-Matic, and other major brands. We provide a full cross-reference list for exact model matching.